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Schedule your transport now call 276-395-6466 | In an Emergency always dial 911
Accepted Health Plans
This is representative of our major carriers, we also accept multiple other plans, please reach out to verify coverage and benefits.
We accept a variety of health insurance plans to ensure that our patients receive the care they need. If you do not have coverage under any of these plans, please reach out to us, and we will work with you to find a suitable solution.
Have Medicaid? Contact your MCO to schedule trips!
Members Enrolled in Medicaid Managed Care Organizations (MCOs)
If you're in an MCO plan—such as Aetna, Anthem, Humana, Sentara, UnitedHealthcare, or others—call your specific plan’s transportation reservation line to schedule rides.
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MCO Plan Reservation Phone Number Fee-for-Service (FFS) 1-866‑386‑8331
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Aetna Better Health of Virginia 1-800‑734‑0430
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Anthem HealthKeepers Plus 1-855‑325‑7581
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Humana Healthy Horizons Virginia 1-877‑718‑4215
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Sentara Health Plans 1-877‑892‑3986
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UnitedHealthcare 1-833‑215‑3884
Need help getting to your appointment?
If you're on Fee-for-Service Medicaid, call 1-866-386-8331.
If you're on an MCO plan (like Aetna, Anthem, Humana, Sentara, or UnitedHealthcare), call the number for your plan listed in your member handbook or on your ID card.
Ride Assist help (like canceling or checking on your ride): call 1-866-246-9979 (FFS) or your plan’s customer service line.